1. Check the power cords. Are they plugged
in? Is the surge protector turned off at the floor?
2. Is the network cord ( yellow) connected
to the computer and the phone jack ?
3. Program not responding ?
CTRL+ALT+DEL
4. Program still not responding? Shutdown,
not restart. Be patient.
5. Ask the kids. They probably know the
answer.
6. Where are you booting from? If a CD is
in the drive, strange messages appear.
7. Pay attention to the error messages.
Write them down word for word on the work order.
8. Send all work orders to the Media Center
and I will fax them for you. Work orders must have the make of
the computer and the exact serial number.
